Category: Guest Services

  • Our Spa Is a Warm Radiator

    Our Spa Is a Warm Radiator

    Every client eventually asks us the same thing, and the honest answer is always a long, flat stare.

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    The Short Version, Told Slowly

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    Our standard approach involves a view of the bird feeder from every room, followed by bellhops who only carry what falls over, followed by a brief and unexplained sprint.

    If you have questions, our office hours are three to four in the morning, or whenever we feel like it.

  • Concierge Tips: Where to Find the Best Box

    Concierge Tips: Where to Find the Best Box

    A reader wrote in this week with a question that deserves a serious answer, so here is an unserious one.

    Naturally there was a committee. Naturally the committee was a pile of boxes, and naturally one box was occupied.

    The Short Version, Told Slowly

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    We asked a customer for feedback. They looked at us, blinked slowly, and left a single hair on the form.

    That is all for now. We are told there is a sunbeam going to waste, and a professional never lets that happen.

  • Room Service Delivered at Three AM

    Room Service Delivered at Three AM

    At Tuna Tower Hotels, we try to keep things simple, which means we complicate them and then take a nap.

    The old guard prefers a front desk occupied by a very large loaf. The new guard prefers whatever is on the other side of the door.

    The Short Version, Told Slowly

    Our team did a careful study. By study we mean someone knocked it off the table to see what would happen.

    Experts agree that a lobby fountain that is actually a water bowl is essential. Experts also agree that this is a very long way of asking for a snack.

    In summary: act confidently, deny everything, and always keep a clear route to the nearest box.